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Terms and Conditions

These terms and conditions will apply to the purchase of the goods by you (the customer) we are Perfectly You Stories, a company registered in England and Wales under number 0970 4085.
These are the terms on which we sell all goods to you. By ordering any of the goods you agree to be bound by the terms and conditions.
By using the site and ordering the product you signify that you have read, understood and agreed to be bound by these general terms and conditions. If you do not agree with these terms and conditions please do not use this Site.
Please note that we may modify these terms and conditions if this is unacceptable to you, you should stop using the site. If you do not cease using the site you will be deemed to have accepted the changes.


Consumer/Buyer means the person named on the order.
Contract means the legally-binding agreement between you and us for the supply of goods.
Goods means the goods advertised on the website that we supply to you of the number and description as set out in the order.
Order means The customers order for the goods from the supplier as submitted following the step-by-step process set out on our website
Privacy policy means the terms which set out how we will deal with confidential and personal information received from you via the website
Website means our website and which the goods are advertised
Faulty means containing a fault or defect; imperfect or defective.

Basis of sale

The order process is set out on the website. Each step allows you to check and amend any errors before submitting the order. It is your responsibility to check that you have used the ordering process correctly.
A contract will be formed for the sale of goods ordered only when you receive an email from us confirming the order. (Order Confirmation) You must ensure that the order confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the order placed by you. By placing an order you agree to us giving you confirmation of the contract by means of an email with all information in it. You will receive the order confirmation within a reasonable time after making a contract, but in any event not later than the delivery of any goods supplied under the contract.

Personal information

Please refer to our privacy policy.
We may contact you by using email or other electronic communication methods by prepaid post you expressly agree to this.

Price and payment

The price of the goods and any additional delivery or other charges is that set out on the website at the date of the order or such other price as we may agree in writing.
Payment must be made to our payment gateway providers at the time of placing your order. Payment in full will be taken at this time and the contract will be in force. You will be required to submit your payment details to the relevant third-party payment gateway provider and you may also be required to accept other terms and conditions in relation to the use of that service. We retain the right to change our pricing structures as and when we decide to, any changes in pricing will be clearly highlighted before you make your payment.

Delivery and acceptance

The delivery location of your products will be as entered by you on the Order. We will deliver the goods without undue delay and in any event not more than 30 days after the day on which the contract is entered into. We deliver by Royal Mail postage. All options for delivery will be highlighted on the order page on the site. Once dispatched, the progress of packages through the post are outside our control and thus we cannot be held responsible for any undue delays or failure to meet your personal deadline. If you have not received your book with 14 days of ordering within the U.K, or within 30 days outside of the U.K., please contact us by email so we may investigate on your behalf. Any damage or defects to your book should be immediately reported to us ASAP but within 10 days of receipt, by email and accompanied by a digital photo image. Should delivery be refused or your package returned to us due to an incorrect address, you will be charged, at our discretion, a return fee. All Products are subject to availability. We reserve the right to reject any order without any reason.

We reserve the right to deliver your Order by instalments if you have ordered more than one item.

Risk and title

Risk of damage to, or loss of, any goods will pass to you when the Goods are delivered to you.


We provide an opportunity to preview your book onscreen before your purchase. We endeavour to create as close as practicable, in the printed version, a faithful reproduction of the screen version as possible, however the printed version cannot be guaranteed to be 100 percent identical in terms of colours and layout.

Photo Upload

All photo’s uploaded must be a minimum of 1000 x 1000 in order to retain quality.

Order Process

Once you choose to proceed with your order after the preview, you will go through to the confirmation page of order placement. At this point a sales contract is formed between us. We will automatically send a confirmation email to the address you have provided on the order page. Should there be any query in regard to your order we shall communicate to you via the email address you have provided. Alternatively, if you feel you have made an error whilst placing your order, please contact us immediately, via the “contact us” details provided, so we may endeavor to rectify matters before printing commences. Before clicking confirm order please check very carefully to ensure all personal information relating to the Childs name, features and the delivery address are correct. We will not refund costs if the book is already in the print process.

Cancellations, returns and refunds

You shall have the right to cancel an Order only in the following circumstances:

(a) If we have failed to deliver the Order within 40 days after the date you placed the Order;

(b) In the case of Faulty Products at the earliest opportunity after you have discovered that the fault or defect (provided that you shall be deemed to have inspected the Product as soon as reasonably practicable after delivery and in no case longer than 10 days after receiving the product).

If an Order is cancelled under the conditions in (a) or (b) above, we shall be responsible for all sums paid (including initial and re-delivery charges (if any) in respect of the Order in question.

Notice of wish to cancel must be made by email to




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