Frequently Asked Questions
Our books are designed for children between the ages of 0-6 years.
Our books are all customisable to accommodate for all family structures. As the customer, you are given the option to input the child's name and the guardians name, therefore you can choose to input any name and do not necessarily need to use the words mummy or daddy. This is a wonderful unique gift to buy for a friend or relative so that they can enjoy this book together with their child.
It is important to remember that all our delivery times are estimates, unfortunately, our estimated time frames do depend on acts outside of our control, and of course please account for weekends and bank holidays. Estimated delivery is : Uk - 7-10 days Overseas orders - 14-21 days.
All uploaded photo's need to be a minimum of 1000 x 1000, if we allowed a lower resolution then the quality of the photo would not be guaranteed and we wouldn't want to disappoint you with a fuzzy photo. We also give you the option to rotate and crop your photos if you need to. You can also resize your photo here: http://bigwebpages.com/big/resize.html or send us your photo and we will do it for you. Follow the below simple steps to find out how many pixels wide your photograph is For Mac users * Find the image file in your Finder, * Right click the image and select Get Info. * A pop-up window will open with the dimensions of your image displaying in the More Info section. * The dimensions should show the pixel height and width of your photo. For PC users *On a PC, right click on the image file, * Look at Properties, * view the Summary tab. * You should be able to see the pixel height and width of your photo If you continue to have problems then please contact us for assistance at: firstname.lastname@example.org For resizing please go to http://bigwebpages.com/big/resize.html alternatively send us your photo and we can do it for you.
Please be assured that we take security very seriously, no photos are stored when you opt for guest check out and the book has been sent to print. If you create an account then the photo is password protected by you and stored in the "my book" section, here it can be deleted after purchase if you wish. Please remember if you are buying a book for someone else to enjoy with their child, then please get their permission to use the photo. By purchasing your book, Perfectly You Stories will take this act as conformation that you have the right and/or gained permission to upload a picture of the child from a person/persons who have parental responsibility. We will not be held responsible for any complaints relating to this.
Please be advised that the photo upload option requires the image to be a minimum of 1000 x 1000 anything lower would result in a fuzzy photo, with some photos you can resize here: http://bigwebpages.com/big/resize.html Follow these simple steps to find out how many pixels wide your photograph is For Mac users Find the image file in your Finder, right click the image and select Get Info. A pop-up window will open with the dimensions of your image displaying in the More Info section. The dimensions show the pixel height and width of your photo. For PC users On a PC, right click on the image file, look at Properties, and then view the Summary tab.
All our books are Softbound, digitally printed on high quality, thick paper and are printed in 210 x 297 landscape
Unfortunately, in the case of personalised products and services, we cannot cancel your order. If you notice you have made an error, please contact us immediately at email@example.com and we will do our very best to try and rectify this before printing is commenced. Please note, if your personalised book is in the process of already being printed it will not be possible to change your order.
Please contact us immediately if you have made a mistake with your address and we will make every effort to adjust your details, please be advised that if you have made a typo or inputted the incorrect personal features, you must make immediate contact with us in order for us to try and adjust theses details before the book is printed. Please be advised that you are given the opportunity to review your order before buying the book, if the book is already in print then unfortunately we will not be able to change your order.
We are always happy to answer any further questions, please do email us at firstname.lastname@example.org
Your views are very important to us, we are very happy to receive any kind of feedback or suggestions please do email us at email@example.com
We deliver to a great many places, but please do get in touch if you want to ask about a specific area.